| Issue 06 - July 2006 - Business Analysis Requirements |
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KLR's Newsletter is a complimentary service offered to IT and business professionals. It is intended to provide useful information related to the sector as well as updates and information regarding KLR.
In this issue we're offering three articles on Business Analysis Requirements.

Gathering Business Requirements
By: Ken Robertson, MBA, PMP & Kevin Lennox
A critical element of any project is gathering the business requirements and creating a clear picture of what needs to be delivered. Project initiators generally have a clear view of the end goal, but rarely will have considered or understand all of the stakeholders specific requirements for the system being developed or purchased. Creating a complete set of requirements up front enables better planning, more accurate cost estimates, shorter delivery cycles and improves customer satisfaction and adoption of the final outcome. The seemingly simple task of gathering requirements must be done effectively or the entire project could be in trouble. This article will address some of the fundamental elements of gathering business requirements – though the concepts may seem simple, remember the importance of completing this task successfully. [Read article] (page 2)

Documenting Business Requirements
By: Eric Griffiths, BSc, PMP
An important aspect of any project is gathering and documenting the business requirements. This critical activity directs all future project work so considerable care and effort is required to ensure the documents are complete and comprehensive
[Read article] (page 3)

Business Requirements Tools - Not always the Answer
By: Keith Gibson, PMP
It never ceases to amaze how frequently organizations focus on buying tools before they put the basics in place. Thinking that tools are the panacea for improving business analysis and systems development capabilities could be a costly and unrewarding experience, likened to shopping for expensive power tools before knowing what you’ll be building.
[Read article] (page 4)

KLR News
KLR and Microsoft
KLR together with our partners Microsoft and Softchoice delivered a very successful and well received briefing entitled “Supercharge Project Team Performance” to 27 local business people. The presentation focused on showing how Microsoft’s Enterprise Project Management tools can help organizations transform their project management environment from silos of data to a collaborative structure. An overview of the features and functionality was delivered in a live systems environment and further explored more advanced topics such as configuration and administrative functions as well as discussed best practices for implementation. The presentation garnered top marks from most participants in the evaluations, and inspired several clients to move forward with Project Server. Microsoft has asked KLR to offer this briefing again. If you are interested in attending a future event please e-mail Kevin Lennox at Kevin.Lennox@KLR.com
KLR at Project World / Business Analyst World
KLR is a sponsor of this year’s event on November 7-10, 2006 at the Vancouver Convention Centre. KLR will be delivering several presentations, participating in round table discussions and delivering 2 full day courses on topics sure to be of interest to Project Managers, Business Analysts and Business Leaders. More details to follow in our next newsletter. Please visit http://www.projectworldcanada.com/vancouver/ for more information on the event.
KLR at CIPS Informatics 2006 Conference
KLR presented a workshop at this event in Victoria on May 29. The topic was Portfolio Management: A Focus on Business… Not Just Tools and was presented by Ken Robertson and Keith Gibson. The workshop was well received and elicited a high degree of interaction.
KLR at the BCTIA Charity Golf Tournament
KLR will be a hole sponsor at the BCTIA Fall Classic Charity Golf Tournament for the BC Children’s Hospital Foundation. Come out and support the kids, and remember to stop by and say hello to Kevin and Marie when you pass by our tee box, we will be raffling off some great prizes
KLR on the Move
Due to continued growth and expansion we have moved and are settling nicely in our new office space located on the 21st floor within the Metrotower 1 office building in Metrotown. Centrally located and situated on the Skytrain route, accessibility to our office is effortless.
Designed by Omicron & furnished by Herman Miller, our space is fresh and contemporary, allowing our spectacular view to take centre stage. Our boardroom facilities which are available to host meetings and training sessions have been well received by several of our clients. Our full address is Suite 2129 - 4710 Kingsway, Burnaby B.C., V5H 4M2
KLR continues to grow with new employees
Robert Franks, PMP has joined KLR Consulting as a Senior Consultant. He provides senior project management and consulting services to our clients. Robert brings with him over 25 years experience in Project Management, previously employed by Clarica, J.M. Schneider, and most recently, HSBC.
Marie Campbell-Pin has joined KLR Consulting as our Administrative Manager. She provides all administration and accounting to support KLR’s Vancouver and Victoria offices. Marie comes to KLR with over 10 years experience as a Controller, Administrator, and Office Manager in a variety of organizations in the lower mainland.

WORDS OF WISDOM FOR THE BUSINESS ANALYST...
“Silent and listen are spelled with the same letters!" Author Unknown
"The human body is equipped with 2 ears and 1 mouth, and we should use them in that same proportion." Author Unknown"

How About a Little Humor?...
Truism’s for the Business Analyst:
- The sooner you begin coding the later you finish.
- I know that you believe that you understand what you think I said but I am not sure you realize that what you heard is not what I meant.
- A user will tell you anything you ask about, but nothing more.
- If project content is allowed to change freely the rate of change will exceed the rate of progress.
- If you don't know where you're going, any road will take you there.
- We build systems like the Wright brothers built airplanes - build the whole thing, push it off a cliff, let it crash and start all over again (R.M. Graham).
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KLR is a full service consulting firm focused on delivering project management and related services to North American clients. Formed in 1989, KLR has developed a broad capability in project management and business analysis along with complete project management solutions.
Services
KLR’s complete solutions help clients:
- Manage projects
- Establish and operate Project Management Offices (PMO)
- Implement Enterprise Project Management (EPM) tools
- Establish portfolio management practices
- Improve effectiveness through skill and tool training
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KLR provides these services with skilled resources including: program managers; project managers; project support analysts; business analysts; and management consultants.
Leaders in Project Management
KLR applies our exceptional project management knowledge to increase project effectiveness and lower project cost while enabling you to complete projects that deliver expected business outcomes in a timely and cost-effective way.
Need More Information?
| Vancouver Office |
Victoria Office |
| Metrotower 1 |
201 - 1290 Broad Street |
| 2129 - 4710 Kingsway |
Victoria, B.C. |
| Burnaby, B.C. |
V8W 2A5 |
| V5H 4M2 |
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| (604) 294-2292 |
(250) 360-4005 |
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